Privacy Policy
Effective Date: 24 February 2026
1. Introduction
Panacea Financial Services Limited (“Panacea”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us.
This Privacy Policy explains how we collect, use, process, store, and protect personal information obtained through our website, loan applications, and other interactions with clients and prospective clients.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal and business information including, but not limited to:
2.1 Personal Information
Full name
NRC number or identification details
Date of birth
Contact information (phone number, email address, residential address)
Employment details
Bank details
2.2 Business Information (Where Applicable)
Business name and registration number
TPIN
Financial statements or supporting documentation
Order or invoice documentation
2.3 Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Usage data through analytics tools
3. How We Use Your Information
Personal information collected is used solely for legitimate business purposes, including:
Processing and assessing loan applications
Conducting internal credit evaluations and risk assessments
Verifying identity and documentation
Communicating with applicants and clients
Complying with regulatory and legal requirements
Improving our services and website functionality
We do not use personal information for unrelated marketing without consent.
4. Legal Basis for Processing
We process personal information based on:
Consent provided by the applicant
Performance of a contract or loan agreement
Compliance with legal and regulatory obligations
Legitimate business interests, including risk management and fraud prevention
5. Information Sharing and Disclosure
We do not sell or rent personal information.
We may share information where necessary with:
Internal departments responsible for credit assessment
Professional advisers (e.g., legal or compliance advisers)
Regulatory or law enforcement authorities, where required by law
All information sharing is done in accordance with applicable legal requirements.
6. Data Security
Panacea Financial Services Limited implements reasonable administrative, technical, and organisational safeguards to protect personal information from:
Unauthorised access
Loss or misuse
Alteration or disclosure
While we take appropriate security measures, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
Personal information is retained only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal and regulatory obligations
Resolve disputes or enforce agreements
When information is no longer required, it is securely disposed of.
8. Your Rights
Subject to applicable law, individuals may have the right to:
Request access to their personal information
Request correction of inaccurate information
Withdraw consent where processing is based on consent
Request clarification on how their data is processed
Requests may be submitted using the contact details provided below.
9. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience and collect website usage information. Users may adjust browser settings to refuse cookies, though some website functionality may be affected.
10. Third-Party Links
Our website may contain links to third-party websites. Panacea Financial Services Limited is not responsible for the privacy practices or content of external websites.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page with a revised effective date.
12. Contact Us
For questions or requests regarding this Privacy Policy, please contact:
Panacea Financial Services Limited
4th Floor, Godfrey House
Corner of Kabelenga Road & Longolongo Road
Lusaka, Zambia
Email: contact@pfs.co.zm
Phone: 0964 008 663 / 0779 675 215